Customer Survey Form

We'd like to hear from you. Please share some information about your Turnpike travel experience. Customers must be at least 16 years old to complete this survey. (Please include your name/contact information at the bottom of this survey if you would like to be entered to win a Travel Safety Kit including jumper cables, a road flare, etc.)

1.) Please select your appropriate age range:
2.) Please indicate your gender:
3.) When was your last trip on the Ohio Turnpike? (Approx.) Month/Year:
4.) How many passengers were traveling in the vehicle?
5.) Where were you traveling from (city/state)?
6.) Where were you traveling to (city/state)?
7.) How frequently do you travel on the Ohio Turnpike?
8.) What is the main purpose(s) for your Ohio Turnpike travel?	(Press the Ctrl key to select more than one)
9.) Why do you choose the Ohio Turnpike vs. alternate routes?	(Press the Ctrl key to select more than one)
10.) Do tolls affect how often you use the Ohio Turnpike?
11.) How does the Ohio Turnpike compare to other interstates?
11a.) Why? (please explain above answer):
12.) When traveling on the Ohio Turnpike, how likely are you to stop at a service plaza along the way?
13.) From the list, please select the services you use/purchase or activities that apply to your typical stop at a service plaza:	(Press the Ctrl key to select more than one)
14.) Are there any additional amenities or services that you would like to see offered at the service plazas?
14a). If yes, please provide more information:
15.) When traveling, what type of food service do you prefer?
16.) When stopping at a service plaza for a meal, how important are the following?
- Atmosphere of Dining Area:
- Brands Offered:
- Convenience:
- Cost/Prices:
- Customer Service:
- Length of wait/line:
- Menu Options:
- Quality:
- Variety/Choices of Restaurants:
17.) The concepts listed are available at the Ohio Turnpike service plazas. Please select your three (3) most favorite restaurants or shops at the service plazas:	(Press the Ctrl key to select more than one)
18.) Do restaurant brands make a difference as to which service plazas you stop at?
19.) When stopping at a service plaza, how likely are you to purchase fuel?
19a.) Why? (please explain your answer):
20.) What factors determine whether you will purchase fuel at a service plaza?	(Press the Ctrl key to select more than one)
21.) Please select any other products you may purchase when getting fuel at a service plaza on the Ohio Turnpike:	(Press the Ctrl key to select more than one)
22.) Are there other products you would like offered at the service stations? If so please list some of them:
23.) Please share any other comments regarding service plazas or your travel experience on the Ohio Turnpike:
OPTIONAL:
- First Name:
- Last Name:
- Address:
- City:
- State:
- Zip:
- Canadian Province:
- Canadian Postal Code:
- Phone:
Note: This section is optional, unless you would like to be entered to win the Travel Safety Kit. To be eligible to win, contact information must be provided. Thank You.
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Customer Survey Form