To ensure proper processing of a refund/reimbursement request, it is strongly recommended that customers send, e-mail or fax additional documentation, such as a receipt or some other record to verify travel on the Ohio Turnpike.
If available, please include the information from the fields below along with copies of receipt(s) or other documentation to the Customer Service Center at one of the following:
Fax: 440-891-3523 (fax)
Mail: Ohio Turnpike Commission
Attn: Customer Service Center
682 Prospect Street
Berea, OH 44017
If a receipt is not available, fill out the online form below and provide as much information as possible regarding the incident. You may be contacted directly if more details are needed to process your request.
In all instances, please allow a few weeks for the matter to be researched and resolved. You will receive correspondence via direct mail and a reimbursement check (if applicable).
If you have any questions, contact the Ohio Turnpike Commission at: (440) 234-2081 x1075
(Representatives available Monday-Friday from 8:30 AM - 5:00 PM.)
This website is a public service provided by the Ohio Turnpike Commission and all information is believed to be accurate. Accessibility issues, inaccurate information, and/or inappropriate, offensive or misleading information on the site should be sent to the customer service department. Content may be distributed or copied; however, photos on this website are the property of AJF Photography and the Ohio Turnpike Commission. Any unauthorized reproduction of photos without permission is strictly prohibited.