E-ZPass Frequently Asked Questions 

1. Is E-ZPass available on the Ohio Turnpike?
   
   
2. Will this technology be compatible with other states offering E-ZPass?
   
   
3. Will I receive the Ohio E-ZPass toll rate when using an out-of-state transponder?
   
   
4. Where can I obtain a transponder?
   
   
5. How long will it take me to receive my Ohio Turnpike E-ZPass transponder?
   
   
6. What if my transponder is not working?
   
   
7. How can I close my Ohio Turnpike E-ZPass account?
   
   
8. Will there be dedicated E-ZPass lanes?
   
   
9. Can vehicles share an E-ZPass transponder?
   
   
10. Are there administrative fees charged for using an out-of-state transponder on the Ohio Turnpike?
    
    
11. How often will I receive statements showing my E-ZPass usage?
    
    
12. What is the cost to purchase an E-ZPass transponder?
    
    
13. What are the electronic tolling rules?
    
    
14. How do I sign up or open a new E-ZPass Account? 

Q1: Is E-ZPass available on the Ohio Turnpike?
A1: Yes, E-ZPass is available on the Ohio Turnpike.

Q2: Will this technology be compatible with other states offering E-ZPass?
A2: Yes, customers with an account from any of the agencies listed below can use their transponder on the Ohio Turnpike. Likewise, the Ohio Turnpike E-ZPass transponder will work on any of the systems listed below.  

Member organizations include:

• Burlington County Bridge Commission
• Chicago Skyway
• Delaware Department of Transportation
• Delaware River and Bay Authority
• Delaware River Joint Toll Bridge Commission
• Delaware River Port Authority
• Illinois State Toll Highway Authority
• Indiana Toll Road 
• Maine Turnpike Authority
• Maryland Transportation Authority
• MTA Bridges and Tunnels 
• Massachusetts Department of Transportaion
• New Hampshire DOT Bureau of Turnpikes
• New Jersey Turnpike Authority
• New York State Bridge Authority
• New York State Thruway Authority
• North Carolina Turnpike Authority
• Ohio Turnpike Commission
• Peace Bridge Authority
• Pennsylvania Turnpike Commission
• Port Authority of New York/New Jersey
• Rhode Island Turnpike and Bridge Authority
• South Jersey Transportation Authority
• Virginia Department of Transportation
• West Virginia Parkways Authority
  

Q3: Will I receive the Ohio E-ZPass toll rate when using an out-of-state transponder?
A3: Customers using an E-ZPass transponder from any of the agencies listed above will receive the discounted E-ZPass toll rate when traveling on the Ohio Turnpike.

Q4: Where can I obtain a transponder?
A4: You can open a new E-ZPass account and obtain a transponder several ways:

1.) ONLINE: Click the E-ZPass logo from the home page or click HERE.
2.) CALL: (440) 234-2081 x1073 for an automated line.
3.) MAIL: An application (Available by clicking HERE.)
4.) IN-PERSON: At select HMS Host Travel Stores:

     Eastbound                                 Westbound
Milepost -139.5 Vermilion Valley       Milepost -170.1 Great Lakes
Milepost -170.1 Towpath                Milepost -139.5 Middle Ridge

Get your Transponder today!

Q5: How long will it take to receive my Ohio Turnpike E-ZPass transponder?
A5: Ohio Turnpike E-ZPass accounts are being processed in the order they are received.  Depending on the number of incoming requests on a given day, it may take 2-3 business days before orders can be processed and transponders mailed.  Depending on the delivery via U.S. mail - you should allow at least 7-10 days to receive your transponder. 

Q6: What if my transponder is not working?
A6: All Ohio Turnpike issued E-ZPass transponders have been tested and should be in good working order.  Customers should be sure to properly mount the transponder so that an accurate read occurs as they enter or exit a toll lane.  The E-ZPass reader is located overhead near the designated lane signage, well in advance of the toll booth.  If customers are not prepared or do not have the transponder mounted and they pass the “read zone” then it may not work properly.  Transponders must be mounted or in place prior to approaching the toll lanes.  Customers who may be experiencing problems with a transponder can contact the Ohio Turnpike E-ZPass Customer Service Center (CSC) at 440-234-2081 x1075.  (Note:  Windshields containing metallic tinting and/or heating features may prevent the E-ZPass signal from being read properly.  A CSC representative can advise these customers of another location to place the transponder in certain vehicles.)

Q7: How can I close my Ohio Turnpike E-ZPass account?
A7: Customers may close or cancel their E-ZPass account at any time either online at www.ohioturnpike.org, by fax to (440) 891-3523, by mail or call to the CSC at 440-234-2081 x1075. In the event the Customer’s E-ZPass account is terminated, the Customer must return all transponders. Upon termination, the Commission will refund any positive balance in the account by crediting the Customer’s VISA, MasterCard, Discover or American Express credit card. A check payable to the Customer may be issued at the sole option of the Commission.  All transponders on a closed account must be returned in good working condition within 30 days from the date of account cancellation to avoid a $25.00 charge per transponder. All transponders  remain the property of the Ohio Turnpike Commission and the Customer agrees to surrender possession of all transponders immediately upon request by the Commission. A $25.00 fee will be assessed on each unreturned transponder.

Q8: Will there be dedicated E-ZPass lanes?
A8:  All toll plazas are capable of handling E-ZPass transactions and the majority of toll plazas will have dedicated lanes available exclusively for electronic toll payment (E-ZPass) customers.  Until driver participation increases, smaller toll plazas with lower volume of traffic will not have dedicated E-ZPass lanes.

Q9: Can vehicles share an E-ZPass transponder?
A9: While the sharing of transponders among vehicles of the same classification is not prohibited, the OTC recommends that customers obtain one transponder per vehicle in order to avoid any complications or delays in travel that may occur due to missing or mismatched transponders.

Q10: Are there administrative fees charged for using an out-of-state transponder on the Ohio Turnpike?
A10: If a customer has already established an E-ZPass account with another toll agency, there is no "administrative" or "service" fee paid to the OTC. When traveling on the Ohio Turnpike, the toll for usage will be the amount deducted from that account.  Customers with an E-ZPass transponder from any of the agencies (see list above) will receive the E-ZPass toll rate. 

Q11: How often will I receive statements showing my E-ZPass usage?
A11:Customers with Ohio E-ZPass transponders will be able to access their E-ZPass account information online and transactions will generally be accessible within 1-3 days of a trip.  A small processing fee will be charged to customers requesting paper statements via US mail. 

Q12: What is the cost to purchase an E-ZPass transponder?
A12: Transponder pricing varies by toll agency. While some charge an upfront fee, the OTC is leasing transponders to new Ohio E-ZPass customers for $ .75 per month.  Additionally, a credit card will be required to open an E-ZPass account.  An initial starting balance of $25.00 per transponder will be charged to the customer’s credit card to establish the account, from which toll fares will be deducted when the transponder is read at an interchange. When the balance on the E-ZPass account reaches or falls below $10.00 per transponder, the customer’s credit card on file will be charged to replenish the E-ZPass balance for future use.  (Note: There is a $3.00 shipping and handling fee to obtain an Ohio Turnpike E-ZPass transponder via U.S. Mail.)

Q13: What are the electronic tolling rules?
A13: Click HERE to view a PDF of the electronic toll rules.

Q14: How do I sign up or open a new E-ZPass account?
A14:  Click HERE to sign up for an E-ZPass account.