Ready Toll Frequently Asked Questions

• What is the "Ready Toll" Program?
• Is "Ready Toll" the same thing as "E-ZPass"?
• What are the benefits of participating in the Ready Toll Program?
• How do I prepay tolls in the Ready Toll Program?
• Can I participate in the Ready Toll Program by paying with cash or a check?
• How many Ready Toll cards can I have?
• What happens when I use up my prepaid balance?
• How do I know the Commission is properly keeping track of my prepaid balance?
• What happens if my MasterCard or VISA company denies the charge for replenishment of my account?
• What happens if the MasterCard or VISA I provided to the Commission expires?
• What should I do if my Ready Toll card is lost or stolen?
• How do I cancel my Ready Toll account?
• Will I need any special equipment in my vehicle to participate in the Ready Toll Program?
• Do I have to come to a stop when entering and exiting at toll plazas?
• Are there designated exit lanes for using the Ready Toll card?
• Can I use the Ready Toll card for purchases at the Ohio Turnpike's service plazas?
• Can I use the Ready Toll card on other toll roads?
• Will I receive a discount for using the Ready Toll card?
• I have a small delivery company. Can I use the Ready Toll Program for my trucks?
• Does the Ready Toll card require any special care?
• What if I sign up for the Ready Toll Program but don’t use it?
• Who do I contact with questions or problems with my Ready Toll account?
• How do I sign up for the Ready Toll Program?

Q. What is the "Ready Toll" Program?
A. The Ready Toll program is a convenient way for commuters and frequent travelers to pay their tolls on the Ohio Turnpike. Participants prepay tolls with a MasterCard or VISA (only) and receive a Ready Toll card that is handed to a toll collector upon exit. The Ready Toll card is safe, quick and more convenient than searching for change.

Q. Is "Ready Toll" the same thing as "E-ZPass"?
A. NO. The Ready Toll program is unique to the Ohio Turnpike. It is simply a convenient way to prepay tolls for travel on the Ohio Turnpike. The program is intended to afford regular customers of the Ohio Turnpike a convenient payment option. (For questions regarding E-ZPass on the Ohio Turnpike – CLICK HERE).

What are the benefits of participating in the Ready Toll Program?
A. No more searching for money. No more waiting for change. Receipts are no longer necessary although you may still request one. As a participant in the Ready Toll program, you will receive a statement by mail each time your card is replenished (which will differ by user and depend on the usage of the Ready Toll card). The statement will show the beginning balance, any replenishments charged and details of all transactions including each toll fare incurred on the Applicant’s account.

Q. How do I prepay tolls in the Ready Toll Program?
A. When you first apply for the program, the Commission will obtain information from you relating to a valid MasterCard or VISA account. No other credit card will be accepted. To establish the account, your MasterCard or VISA will be charged $50.00 (plus $5.00 for each additional Ready Toll card in excess of two). The entire $50.00 represents your initial balance of prepaid tolls. As you use your Ready Toll card on the Ohio Turnpike, the toll amount will automatically be deducted from your prepaid balance.

Q. Can I participate in the Ready Toll Program by paying with cash or a check?
A. NO. The prepaid tolls must be paid by way of a MasterCard or VISA only. An application process is necessary in order to enroll in the program.

Q. How many Ready Toll cards can I have?
A. New Applicants may request up to two Ready Toll cards free of charge. If more than two cards are requested, they will be issued at a fee of $5.00 per card and will be charged to the Applicant’s MasterCard or VISA account at the time of issuance. All Ready Toll cards issued to an Applicant will have the same account number and will draw from the same prepaid account balance. A fee of $5.00 per card will also be charged for the replacement of any lost, stolen or destroyed Ready Toll cards. (Additional cards may be requested at any time by faxing or mailing the request referencing your existing Ready Toll account number. An additional application is not required.)

Q. What happens when I use up my prepaid balance?
A. When your prepaid Ready Toll balance decreases to or falls below $25.00, the Commission will automatically charge the Applicant's MasterCard or VISA on file an amount equal to your approximate monthly toll usage, or a minimum of $50.00.

Q. How do I know the Commission is properly keeping track of my prepaid balance?
A. Every time your Ready Toll account is replenished, the Commission will mail you a detailed statement showing: beginning prepaid balance, ending prepaid balance, replenishment charges and information on each toll transaction.

Q. What happens if my MasterCard or VISA company denies the charge for replenishment of my account?
A. If a MasterCard or VISA transaction fails, you will be notified first by telephone, then by mail. If your prepaid balance is used up before replenishment takes place, the exit collector will confiscate the Ready Toll card. For this reason, it is recommended that you provide a primary and optional, secondary MasterCard or VISA number on the Ready Toll application. (The primary and secondary card’s account number cannot be the same.)

Q. What happens if the MasterCard or VISA I provided to the Commission expires?
A. The bank will decline the transaction and the Commission will notify you of the failed replenishment. In the meantime, your Ready Toll card may be confiscated. It is your responsibility to provide a valid MasterCard or VISA in order to continue participating in the program.

Q. What should I do if my Ready Toll card is lost or stolen?
A. Contact the Commission’s Ready Toll Service Center as soon as possible by calling (440) 234-2081. You are responsible for any tolls paid with your Ready Toll card until the Commission is sufficiently notified of the loss and the account is disabled. Once the Commission is notified, your account will be cancelled within 24 hours and the Ready Toll card will be confiscated the next time it is presented for payment of a toll. Your remaining prepaid toll balance will be credited back to your MasterCard or VISA card and a new Ready Toll account will be established and new cards will be issued at $5.00 per card.

Q. How do I cancel my Ready Toll account?
A. You may request, in writing, to cancel your account at any time. Please provide your account number and any updated information such as address or credit card information. Any remaining balance in your Ready Toll account will be credited to the MasterCard or VISA the Commission has on file.

Q. Will I need any special equipment in my vehicle to participate in the Ready Toll Program?
A. NO. The Ohio Turnpike’s Ready Toll program does not require you to use or purchase any equipment such as transponders. As a "prepay" system, all you need is the special Ready Toll card.

Q. Do I have to come to a stop when entering and exiting at toll plazas?
A. YES. You still have to stop and get a toll ticket upon entry. Upon exit, you still have to stop in order to hand the exit collector your toll ticket and Ready Toll card. The exit collector will simply "swipe" the card through a reader and return your card. The amount of your toll will be automatically deducted from your available prepaid balance.

Q. Are there designated exit lanes for using the Ready Toll card?
A. NO. For your convenience and safety, the Ohio Turnpike’s existing toll equipment has been configured to permit the use of the Ready Toll card at any open exit lane. Ready Toll cardholders will not have limited lane choices.

Q. Can I use the Ready Toll card for purchases at the Ohio Turnpike's service plazas?
A. NO. The Ready Toll card cannot be used for anything except payment of Ohio Turnpike tolls.

Q. Can I use the Ready Toll card on other toll roads?
A. NO. The Ready Toll card can be used only for the payment of toll fares incurred on the Ohio Turnpike.

Q. Will I receive a discount for using the Ready Toll card?
A. NO. The scheduled toll fees apply.

Q. I have a small delivery company. Can I use the Ready Toll Program for my trucks?
A. YES. While the Ready Toll program is designed primarily for use by Class 1 (passenger car) customers who make a daily commute or other frequent trips on the Ohio Turnpike, small companies may participate as well. Any number of Ready Toll cards issued to an account will be issued identical cards that will draw from the same prepaid account. Companies with many drivers who frequently use the Ohio Turnpike and incur substantial tolls are encouraged to participate in the Commission’s existing Commercial Charge Account Program.

Q. Does the Ready Toll card require any special care?
A. YES. The Ready Toll card should be treated like any credit card. The card should be kept out of excessive heat and direct sunlight. Cards left in your vehicle are subject to extreme temperatures and may melt. A $5.00 fee will be assessed for any replacements. The magnetic stripe on the reverse side should be protected from scratches and other magnetic sources.

Q. What if I sign up for the Ready Toll Program but don’t use it?
A. Your Ready Toll card is valid for four (4) years from the date of issue. If your account shows no usage for a period of twelve (12) months, the Commission will close your account for non-use and the remaining prepaid balance will be refunded.

Q. Who do I contact with questions or problems with my Ready Toll account?
A. Please contact the Ohio Turnpike Commission’s Ready Toll Service Center by telephone at (440) 234-2081, by mail at P.O. Box 460, Berea, OH, 44017, by Fax at (440) 234-7180 or by e-mail at ReadyToll@ohioturnpike.org.

Q. How do I sign up for the Ready Toll Program?
A. Just complete and return the application. The Ready Toll package (Application and Terms and Conditions) is available on our web site - CLICK HERE or you can call the Ready Toll Service Center by telephone at (440) 234-2081 and the information can be mailed to you. Please read ALL the documents and retain a copy for your records. Mail or fax the completed application to the Ohio Turnpike Commission at P.O. Box 460, Berea, OH, 44017 or Fax (440) 234-7180. You will receive your Ready Toll card(s) by mail within three weeks.