If there’s a question we haven’t answered, just contact our Customer Service Center (CSC) at 440-234-2081 x1075 to get the information you need
Q: What is E-ZPass® and how does it work?
A: E-ZPass is an electronic toll collection system that allows you to enter and exit the Turnpike without stopping to get a ticket or having to stop to pay the toll. The E-ZPass system uses a transponder to electronically record your toll fares. As you enter or exit the Turnpike an overhead antenna reads the information stored in the transponder. Fares are automatically deducted from your account and the toll booth gate rises automatically.
Q: What are the benefits of having an E-ZPass transponder?
A: Travelers can save up to 50% on their Ohio Turnpike toll with E-ZPass. If you travel on the Ohio Turnpike or on other toll roads that accept E-ZPass, your savings can add up fast. Using E-ZPass also reduces travel time and helps reduce fuel consumption by eliminating the need to fully stop when entering or exiting the Turnpike. And, because E-ZPass records each toll transaction, it’s a fast way to keep track of your travel expenses for business or tax purposes.
Q: Is E-ZPass available on the Ohio Turnpike?
A: You can obtain a transponder from any of the convenience stores or gift shops located within the Ohio Turnpike Service Plazas. Check the interactive Turnpike Map for locations.
Q: Is Ohio’s E-ZPass program compatible with other states offering E-ZPass ?
A: Yes, customers with an account from any of the agencies listed below can use their transponder on the Ohio Turnpike. Likewise, the Ohio Turnpike E-ZPass transponder will work on any of the systems listed below:
Burlington County Bridge Commission
Delaware Department of Transportation
Delaware River and Bay Authority
Delaware River Joint Toll Bridge Commission
Delaware River Port Authority
Illinois State Toll Highway Authority
Indiana Toll Road
Maine Turnpike Authority
Maryland Transportation Authority
MTA Bridges and Tunnels
Massachusetts Department of Transportation
New Hampshire DOT Bureau of Turnpikes
New Jersey Turnpike Authority
New York State Bridge Authority
New York State Thruway Authority
North Carolina Turnpike Authority
Peace Bridge Authority
Pennsylvania Turnpike Commission
Port Authority of New York/New Jersey
Rhode Island Turnpike and Bridge Authority
South Jersey Transportation Authority
Virginia Department of Transportation
West Virginia Parkways Authority
Q: Will I receive the discounted Ohio E-ZPass toll rate when using an out-of-state transponder?
A: Customers using a transponder from any of the agencies listed above will receive the discounted toll rate when traveling on the Ohio Turnpike.
Q: Are there administrative fees charged for using an out-of-state transponder on the Ohio Turnpike?
A: If a customer has already established an E-ZPass account with another toll agency, there is no “administrative” or “service” fee paid to the Ohio Turnpike.
Q: Where can I obtain a transponder?
A: You can open a new E-ZPass account and obtain a transponder several ways:
1.) ONLINE: Just click HERE.
2.) CALL: (440) 234-2081 x1073 for an automated line.
3.) MAIL: Print and fill in the application found HERE.
Ohio Turnpike and Infrastructure Commission
Berea, OH 44017
4.) IN-PERSON: At any Ohio Turnpike Service Plaza.
Q: What is the cost to obtain an E-ZPass transponder?
A: Transponder pricing varies by toll agency. While some charge an upfront fee, the Ohio Turnpike leases transponders to Ohio E-ZPass customers for $ .75 per month. NOTE: Starting with trips taken in January 2014, the $ .75 per month maintenance fee will be waived for all Ohio Turnpike E-ZPass transponders that are used for 30 or more trips.
A minimum balance of $25.00 per transponder is required to establish your account, and a credit card is required to maintain the account. Toll fares will be deducted from your account when the transponder is read at an interchange. When the balance on the E-ZPass account reaches or falls below $10.00 per transponder, the customer’s credit card on file will be charged to replenish the E-ZPass balance for future use. A one-time, $3.00 charge is applied when the customer’s transponder is activated.
Q: How long will it take to receive and activate my Ohio Turnpike E-ZPass transponder?
A: Once you have ordered your transponder online, or via phone or US Mail, allow 7-10 days to receive your transponder. It will already be active when you receive it. If you obtained a transponder at an Ohio Turnpike Service Plaza, it will need to be activated by calling (440) 234-2081 x 1075 or by clicking the E-ZPass button on the website. Your transponder will be active and ready to use the following day for travel on the Ohio Turnpike. Note: Please allow 24-48 hours for activation and use of the transponder in other states.
Q: Where should the E-ZPass transponder be installed in my vehicle?
A: The transponder, which is about the size of a deck of cards, should be installed near the rear view mirror on the inside of the front windshield. Velcro mounting strips are included with your transponder kit along with a User Guide.
Q: Can I hold the transponder up, instead of mounting it to my windshield?
A: No. The E-ZPass antenna is located overhead, well in advance of the toll booth. If you do not have the transponder properly mounted as you pass the “read zone” then it may not work properly. Transponders must be in place prior to approaching the toll lanes.
Q: Can vehicles share an E-ZPass transponder?
A: While the sharing of transponders among vehicles of the same classification is not prohibited, the Ohio Turnpike recommends that customers obtain one transponder per vehicle in order to avoid any complications or delays in travel that may occur due to missing or mismatched transponders.
Q: Are there dedicated E-ZPass lanes?
A: The majority of toll plazas have dedicated lanes available exclusively for E-ZPass customers. Smaller toll plazas with fewer lanes and lower traffic volume may not have dedicated E-ZPass lanes, but all open lanes are E-ZPass compatible.
Q: How often will I receive statements showing my E-ZPass usage?
A: Customers are able to access their E-ZPass account information online 24/7. Transactions are generally recorded within 1-3 days of a trip. Note: Customers may receive paper statements via US mail – a monthly processing fee would apply.
Q: What if my transponder is not working?
A: All Ohio Turnpike issued E-ZPass transponders have been tested and should be in good working order. Customers who experience problems with a transponder can contact the Ohio Turnpike E-ZPass Customer Service Center at 440-234-2081 x1075. (Note: Windshields containing metallic tinting and/or heating features may prevent the E-ZPass signal from being read properly. A CSC representative can advise these customers of another location to place the transponder in certain vehicles.)
- Online: Click HERE.
- Fax: (440) 891-3523
- Phone: 440-234-2081 x1075
Ohio Turnpike and Infrastructure Commission
PO Box 460Berea, OH 44017
In the event that a customer’s E-ZPass account is terminated, the customer must return all transponders. Upon termination, any positive balance in the account will be refunded by crediting the customer’s credit card on file. A check payable to the customer may be issued at the sole option of the Ohio Turnpike. All transponders on a closed account must be returned in good working condition within 30 days from the date of account cancellation to avoid a $10.00 charge per transponder. All transponders remain the property of the Ohio Turnpike and Infrastructure Commission and the customer agrees to surrender possession of all transponders immediately upon request by the Commission. A $10.00 fee will be assessed on each unreturned transponder.
Q: What are the electronic tolling rules?
A: Click HERE to view a PDF of the electronic toll rules.
Q: How do I sign up or open a new E-ZPass account?
A: Click HERE to sign up for an E-ZPass account.