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Ohio Turnpike and Infrastructure Commission
682 Prospect Street
Berea, Ohio 44017-2799
(440) 234-2081
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OUR MISSION:

To be the industry leader in providing safe and efficient transportation services to our customers, communities and partners.
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Performance Metrics

THE OHIO TURNPIKE MISSION STATEMENT  

To be the industry leader in providing safe and efficient
transportation services to our customers, communities and partners, we must... 

OUR GUIDING PRINCIPLES

1. Improve Safety (of our employees and customers)
2. Improve Quality of Work Life (of our employees)
3. Improve Customer Experience (meet and exceed their expectations)
4. Maintain Excellent System Conditions (pavement, bridges, culverts, fleet, technology, buildings)
5. Maintain Strong Financial Stewardship (including high bond ratings)

OBJECTIVES & KEY RESULTS





SEE OUR PROGRESS

Data makes us better stewards of the Ohio Turnpike and holds managers accountable for your return on investment (the tolls that you pay and the goods and services that you purchase). The Ohio Turnpike and Infrastructure Commission takes these measures seriously. If we see one or more objectives and key results going in the wrong direction, we find out why and take steps to improve. 

These reports are a snapshot of our goals, called Objectives and Key Results (OKR), which we measure against our Guiding Principles. Our Guiding Principles are also synonymous with our Strategic Objectives across the entire enterprise and each strategic objective features 5-6 key results.