MAINTAIN EXCELLENT SYSTEM CONDITIONS


We are committed to providing our customers with a smooth ride on the mainline and on bridges. We are also committed to ensuring minimal wait times at toll booths and that technology will support the travel experience. This data is measured by the following key results:

MAINTAIN A PAVEMENT CONDITION RATING OF 80 OR ABOVE

- Condition Pavement Rating: The Ohio Turnpike's pavement is visually inspected annually to determine the severity and extent of various pavement issues such as potholes, rutting, faulting and cracking. The inspection uses a Pavement Condition Rating (PCR) to measure the distress level for a section of pavement. The PCR method measures the distress level on a scale from zero to 100, with 100 being the best. 

MAINTAIN BRIDGE GENERAL APPRAISAL RATINGS OF 7.0 (GOOD CONDITION)

- Bridge Condition Rating: The Ohio Turnpike's bridges are inspected and scored annually using FHWA's National Bridge Inspection Standards. A General Appraisal Rating (GAR) is scored for each bridge and takes into account the physical condition of  major parts. The GAR for each bridge is measured on a scale from 0 (closed) to 9 (new/excellent condition). GAR are defined as 6 (satisfactory condition), 7 (good condition), and 8 (very good condition), respectively. 

DECREASE REMOTE CUSTOMER INTERVENTION RATE (ENTRANCE & EXIT LANES)

- Remote Customer Intervention Rate - Entrance (0.5%) & Exit Lanes (1.0%) at the six unstaffed Toll Plazas. Note: The Customer Intervention Rate measures the percentage of customer transactions requiring remote assistance from toll personnel as a percentage of total transactions at unstaffed toll locations.

COMPLETE FACILITY WORK ORDERS GREATER THAN OR EQUAL TO 95 PERCENT OF THE TIME

- On-time Completion of Work Orders (%).

MAINTAIN MISSION-CRITICAL TECHNOLOGY SYSTEMS’ AVAILABILITY GREATER THAN OR EQUAL TO 99.5 PERCENT OF THE TIME

  - Mission-critical technology availability (%).