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Toll Collection System Modernization

main 49
Swanton Toll Plaza (milepost 49)

Ohio Turnpike's New Toll Collection System Goes Live

BEREA, Ohio (April 10, 2024) – The Ohio Turnpike and Infrastructure Commission implemented its new toll collection system today. In response, Ferzan M. Ahmed, P.E., executive director, issued the following statement:

“The modernization of the toll collection system has been a long, challenging, and complex project. But the moment we have anticipated – following meticulous testing of the electronic tolling system over the past several months – has arrived.

“Our new toll collection system, which was five years in the making, with our first contract approved by the commission in 2019, went live today (April 10, 2024) at about 2 a.m. EDT.

“The launch of the new toll collection system, which includes open road tolling, the removal of all gates in E-ZPass entrance and exit lanes, and enhancements to our customer service center, and more are significant milestones.

“The nearly $250 million cost to modernize the toll collection system, which was funded exclusively by toll revenue, has been completed within the planned budget. 

“I would like to acknowledge our Commission members for their guidance, leadership, patience, and support every step of the way. Thank you for your oversight, and for ensuring that the approved funds to build the new system were spent responsibly.

“I would also like to commend everyone who has been involved in the more than 20 projects to modernize the toll collection system since the beginning. The work performed by our staff, designers, consultants, and contractors will leave a lasting legacy.

“The new toll collection system – featuring open road tolling – will continue to stimulate economic activity and growth across our 241-mile Ohio Turnpike, which is designated as Interstate 80, I-90 and I-76. The local, regional, and national economic benefits of our top-performing facility will be immense for our commuters, travelers as well as the commercial freight industry.

“In the coming weeks and months, we will continue to monitor the performance of the new system, and close out various projects as they are completed.”


Ohio Turnpike Launches New Toll Collection System: Here’s How It Works

BEREA, Ohio (April 10, 2024) – The Ohio Turnpike and Infrastructure Commission’s new toll collection system, which started as a vision and a study in 2016, went live today at about 2 a.m. EDT.

“The modernization of the toll collection system has been a long, challenging, and complex project," said Ferzan M. Ahmed, P.E., executive director of the turnpike commission. "But the moment we have anticipated – following meticulous testing of the electronic tolling system over the past several months – has arrived."

"The Ohio Turnpike's new toll collection system was five years in the making," Ahmed added. "The commission approved the first contract in 2019."

To accommodate all travelers on the 241-mile Ohio Turnpike – designated as Interstate 80, I-90, and I-76 – the new toll collection system will feature a combination of open road tolling lanes for E-ZPass customers and a gated exit system for non-E-ZPass customers who prefer to pay by cash or credit card.

In 2023, combined E-ZPass use by the Ohio Turnpike’s passenger vehicle and commercial truck customers was 74.1%, up 0.7% from 2022.

The modernization of the toll collection system is the largest construction project in Ohio Turnpike history since its completion in October 1955. 

E-ZPASS ENTRY AND EXIT GATES REMOVED AT 20 TOLL PLAZAS

Motorists entering the Ohio Turnpike with E-ZPass have been experiencing features of the new toll collection system since early 2023.

The first phase, which permanently opened the entry gates in all E-ZPass toll booth lanes, was successfully deployed at 20 interchanges from Toll Plaza 52 (Toledo Airport-Swanton) in Lucas County to Toll Plaza 209 (Warren) in Trumbull County. The exit gates in all dedicated E-ZPass lanes were opened.

More significantly, 127 lanes at these interchanges were upgraded with new electronic tolling components, including sensors and other equipment to read E-ZPass transponders, and to classify vehicles by the number of axles and vehicle height.

Automated toll payment machines, which accept cash and credit cards, were installed at all 20 toll plaza interchanges as well as the four mainline toll plazas.

The lane conversion process also included the installation of message signs, which provide travelers with messages in the toll booth lanes when entering and exiting the toll road.

When driving through the toll booth lanes, even though the gates are up, motorists are reminded to always follow the posted 10 mph speed limit for their safety, the safety of other motorists, as well as the safety of Ohio Turnpike staff.

NINE TOLL PLAZAS SHIFT TO TOLL FREE

Under the new toll collection system, nine toll plazas no longer charge tolls. These nine interchanges will still be accessible to motorists. Toll booths will no longer be staffed.

The following nine toll plaza interchanges have ceased toll collection, which means cash customers entering and exiting at these locations will no longer stop to take a toll ticket or pay a toll, and E-ZPass transponders will no longer be read:

  • Toll Plaza 13 (Bryan-Montpelier) in Williams County;
  • Toll Plaza 25 (Archbold-Fayette) in Fulton County;
  • Toll Plaza 34 (Wauseon) in Fulton County;
  • Toll Plaza 39 (Delta-Lyons) in Fulton County;
  • Toll Plaza 215 (Lordstown-West) Trumbull County;
  • Toll Plaza 216 (Lordstown-East) in Trumbull County;
  • Toll Plaza 218 (Niles-Youngstown) in Mahoning County;
  • Toll Plaza 232 (Youngstown) in Mahoning County; and
  • Toll Plaza 234 (Youngstown-Poland) in Mahoning County. 

The overhead signs on the gantry now read, “NO TOLL, KEEP MOVING.”

NEW WESTGATE TOLL PLAZA OPENS AT MILEPOST 4

As part of the new system, the old Westgate Toll Plaza at milepost 2 in Williams County has closed and the new Westgate Toll Plaza at milepost 4 in Williams County (near the Ohio/Indiana border) has opened.

E-ZPass and cash customers traveling in both eastbound and westbound directions through the new mainline toll plaza will be charged flat rate tolls.

E-ZPass customers can travel nonstop at highway speeds on the dedicated open road tolling lanes. Customers without an E-ZPass will be required to drive through the cash lanes on the right side of the plaza, stop, and pay their toll.

NO TOLLS FOR ALL EASTBOUND TRAVELERS AT EASTGATE TOLL PLAZA

As part of the new system, Eastgate Toll Plaza at milepost 239 in Mahoning County (near the Ohio/Pennsylvania border) has become a one direction flat rate toll plaza.

All customers traveling eastbound on the Ohio Turnpike will not be charged a toll at Eastgate Toll Plaza.

A flat rate toll will be assessed for both E-ZPass and cash/credit card customers traveling westbound through the renovated toll plaza. 

TWO NEW MAINLINE TOLL PLAZAS OPEN AT MILEPOSTS 49 AND 211

Two new plazas, Swanton Toll Plaza (milepost 49) in Lucas County and Newton Falls Toll Plaza (milepost 211) in Trumbull County, have opened as part of the new system. The two plazas are the new ends of the ticketed toll system. 

E-ZPass customers can travel nonstop at highway speeds on the dedicated open road tolling lanes in both directions.

Customers without an E-ZPass traveling eastbound to Swanton Toll Plaza or westbound to Newton Falls Toll Plaza will be required to drive into the cash/credit card lanes on the right side of the plazas, stop, and take a ticket. 

Customers without an E-ZPass traveling westbound to Swanton Toll Plaza or eastbound to Newton Falls Toll Plaza will be required to drive into the cash/credit card lanes on the right side of the plazas, stop, and pay their toll. 

ADDITIONAL TOLL SCHEDULES BEGIN

Under the new system, additional toll schedules have gone into effect to account for:

  • The change in the number of toll plazas from 31 to 24;
  • The new tolling points on the mainline at Swanton (milepost 49) and Newton Falls (milepost 211) toll plazas; and
  • The flat rate tolls at Eastgate (milepost 4) and Westgate (milepost 239) toll plazas.

The overall toll rate per mile traveled will not change at this time.

Click here for the additional toll schedules.

NEW CLASS 8 TOLL SCHEDULE

The commission’s new Class 8 toll schedule for long combination vehicles (LCV) more than 90-feet in length was implemented.

The current $12 per trip fee for LCVs was replaced by the new Class 8 toll schedule.

LCV configurations include a commercial truck pulling double or triple trailers.

VIDEO CAMERAS WILL CAPTURE LICENSE PLATE IMAGES

Video cameras to read license plates will identify customers who travel through an E-ZPass-only lane when a valid E-ZPass transponder is not detected.

These customers will be handled as follows:

  • E-ZPass customers who have listed their license plate(s) on a valid E-ZPass account will have their toll charged to their E-ZPass account at the new V-Toll rate, which is higher than the E-ZPass rate.
  • All other customers will receive a mailed invoice for the new Unpaid Toll rate. Customers without an E-ZPass who mistakenly travel through an E-ZPass lane can pay their toll online. Customers will have 25 days to pay their toll once it is invoiced. If payment is not received within 30 days, a second invoice will be mailed with an additional $5 charge per unpaid toll. Customers who have not paid their toll after 90 days will be sent to collections and their vehicle registrations at the Ohio BMV will be blocked. Customers will not be permitted to register any vehicles or renew their license plates with the Ohio BMV until their past due tolls are paid.

TRAFFIC MONITORING EQUIPMENT INSTALLED ON TOLL ROAD

Other new toll collection system related projects on the Ohio Turnpike include the installation of automated traffic recorders to count and determine vehicles by class, and weigh-in motion recorders to determine the weight of moving vehicles.

BENEFITS OF E-ZPASS

E-ZPass customers will continue to save money on tolls and reduce their travel times.

E-ZPass customers with passenger vehicles (Class 1) can save an average of about 33% on Ohio Turnpike tolls compared to customers who pay by cash or credit card.

In addition, EZPass is accepted by tolling agencies in another 18 states.

E-ZPass toll rates are calculated and deducted electronically from prepaid account balances. To compare the savings on tolls with E-ZPass to tolls paid by cash or credit card, check out the Ohio Turnpike’s Fare Calculator.

SAFETY AND TECHNOLOGY

The new toll collection system and the technology behind it are a big step forward in safety, efficiency, and convenience for the Ohio Turnpike’s passenger car and commercial truck customers to reach east and west destinations along the northern corridor of Ohio and beyond.


Ohio Turnpike and Infrastructure Commission Adopts Strategic Plan for New Toll Collection System

The Ohio Turnpike’s current toll collection system has reached the end of its useful life. To prepare for this eventuality, the Ohio Turnpike and Infrastructure Commission (OTIC) adopted a Toll Collection System (TCS) and Customer Service Center (CSC) Strategic Plan on Dec. 18, 2017.

Ferzan-Ahmed-7-25-2022

Statement by the Executive Director, Ferzan M. Ahmed, P.E.


“The strategic plan to remove gates and install new technology is a bold step forward in convenience for our customers without introducing significant revenue risk to our financial position,” said Executive Director Ferzan M. Ahmed, P.E. “On the operations side, we will gain significant efficiencies without wide-scale organizational changes. Customers have asked us to remove gates and we are preparing to do so.”

PROJECT UPDATES


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PROJECT OVERVIEW


The adopted Strategic Plan is expected to responsibly provide operational efficiency and meet the needs of Ohio Turnpike customers today and into the foreseeable future.

The Strategic Plan includes the implementation of highway speed E-ZPass lanes at the Eastgate and Westgate Toll Plazas. The highway speed E-ZPass lanes are often referred to as “Open Road Tolling” (ORT).  ORT technology is being designed to allow E-ZPass users who are traveling the full length of the Ohio Turnpike to travel non-stop, at highway speeds (70 mph) (See Figure C). In addition, the Ohio Turnpike is beginning to construct two new mainline plazas with highway-speed E-ZPass lanes in Lucas County and in Trumbull County (See Photo 1). The modernized TCS is being designed to collect a flat rate toll at the Westgate and Eastgate Toll Plazas. The flat toll rate will reflect the approximate cost of trips between Westgate and the new mainline Toll Plaza at milepost 49 and trips between Eastgate and the new mainline Toll Plaza at milepost 211. As currently being designed, no tolls will be collected eastbound at the Eastgate Toll Plaza (See Figure A for additional details).  

TCS TURNPIKE STRIP MAP-2-9-21
Figure A - Modernized Ohio Turnpike Toll Collection System 


The addition of the two new mainline toll plazas will reduce the length of the traditional ticketed system and total number of Toll Plazas from 31 to 24.  This design will allow trips for local travelers to enter and exit via Toll Plaza 13 (Bryan/Montpelier) or through Toll Plaza 39 (Delta/Lyons) and at or within Toll Plaza 216 (Lordstown) through Toll Plaza 232 (Youngstown) (See Figure B) without traveling through a toll plaza. It is anticipated that these existing Toll Plazas (Toll Plazas 13 to 39, Toll Plazas 215 to 234) will be reconfigured during a future demolition phase, but they will remain open for travelers to enter and exit the Ohio Turnpike, but not as turnpike toll collection interchanges.


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Figure B - Non-Tolled Trips for local travelers
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In addition, the plan calls for removal of toll lane gates from all Ohio Turnpike Toll Plaza entrance lanes and E-ZPass-Only exit lanes. New license plate image capture cameras are planned for installation to catch any toll violators. Toll lane gates will be retained in non-E-ZPass exit lanes (cash and credit). The Ohio Turnpike will continue to staff and operate its in-house E-ZPass Ohio Customer Service Center and plans to add staff to handle calls related to unpaid toll processing. The Turnpike intends to award contracts with vendors for license plate image review, printing services and collection of past due invoices. As part of the plan, the E-ZPass website (ezpassoh.com) and customer service center software system have been upgraded to provide improved customer service.

Benefits of the Recommended Plan


The plan is designed to improve the customer experience for E-ZPass users by eliminating gates in all dedicated E-ZPass lanes. The design allows for E-ZPass customers to travel non-stop at low speeds (10 mph) in designated lanes at all remaining Toll Plazas (Toll Plaza 52 through Toll Plaza 209).  Furthermore, E-ZPass users who are traveling the full length of the Ohio Turnpike may travel non-stop at highway speeds (70 mph) once the recommended plan is fully implemented in 2023 (See Figure C).


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Figure C - Highway speed E-ZPass lanes (Open Road Tolling)



Cost Savings provided by the Recommended Plan


The Commission estimates it will save approximately $257 million in operating costs over 30 years because of the reduction in the number of Toll Plazas from 31 to 24, the elimination of toll gates on entry and a projected increase in E-ZPass usage. These cost savings are contemplated to include a reduction in utility and maintenance costs at the nine reconfigured toll plazas.


Estimated Cost and Start Date of the Recommended Plan


Back in 2017 during the planning phase, all projects to modernize the toll collection system were estimated between $229.7 million and $263.7 million (adjusted for inflation). As of today, the capital cost to modernize the toll collection system is about $246.1 million, which is well into the estimated range established in 2017. Phases of the new Toll Collection System are expected for deployment in 2024.


PLAZA49Figure D - Construction of New Mainline Toll Plaza