Alerts

Q: What is E-ZPass^® and how does it work?
A: E-ZPass^® is an electronic toll collection system that allows you to enter and exit the Turnpike without stopping to get a ticket or having to stop to pay the toll. The E-ZPass^® system uses a transponder to electronically record your fares. As you enter or exit the Turnpike, an overhead antenna reads the information stored in the transponder. Fares are automatically deducted from your account and the toll booth gate rises automatically.

Q: What are the benefits of having an E-ZPass^® transponder?
A: Travelers can save 33% on average with E-ZPass^®on their Ohio Turnpike tolls. If you travel on the Ohio Turnpike or on other toll roads that accept E-ZPass^®, your savings can add up fast. Using E-ZPass^® also reduces travel time and helps reduce fuel consumption by eliminating the need to fully stop when entering or exiting the Turnpike. And, because E-ZPass^® records each toll transaction, it's a fast way to keep track of your travel expenses for business or tax purposes.

Q: Is Ohio's E-ZPass^® program compatible with other states offering E-ZPass^®?
A: Yes, customers with an account from any of the agencies listed below can use their transponder on the Ohio Turnpike. Likewise, the Ohio Turnpike E-ZPass^® transponder will work on any of the systems listed below:

Buffalo and Fort Erie Public Bridge Authority
Burlington County Bridge Commission
Chicago Skyway
Delaware Department of Transportation
Delaware River and Bay Authority
Delaware River Joint Toll Bridge Commission
Delaware River Port Authority
Illinois State Toll Highway Authority
Indiana Toll Road
Maine Turnpike Authority
Maryland Transportation Authority
MTA Bridges and Tunnels
Massachusetts Department of Transportation
New Hampshire DOT Bureau of Turnpikes
New Jersey Turnpike Authority
New York State Bridge Authority
New York State Thruway Authority
North Carolina Turnpike Authority
Pennsylvania Turnpike Commission
Port Authority of New York/New Jersey
Rhode Island Turnpike and Bridge Authority
South Jersey Transportation Authority
Virginia Department of Transportation
West Virginia Parkways Authority
Niagara Falls Bridge Commission
Kentucky Public Transportation Infrastructure Authority
Thousand Islands Bridge Authority
Central Florida Expressway Authority
Florida Turnpike (Sun Pass)

Q: Will I receive the discounted Ohio E-ZPass^® toll rate when using an out-of-state transponder?
A: Customers using a transponder from any of the agencies listed above will receive the discounted toll rate when traveling on the Ohio Turnpike.

Q: Are there administrative fees charged for using an out-of-state transponder on the Ohio Turnpike?
A: If a customer has already established an E-ZPass^® account with another toll agency, there is no "administrative", or "service" fee paid to the Ohio Turnpike.

Q: Where can I obtain a transponder?
A: You can open a new E-ZPass^® account and obtain a transponder several ways:
1.) ONLINE: Just click HERE.
2.) CALL: (440) 971-2222
3.) IN-PERSON: At any Ohio Turnpike Service Plaza or retail location found HERE.

Q: What is the cost to obtain an E-ZPass^® transponder?
A: Transponder pricing varies by toll agency. For Prepaid Accounts, an initial minimum deposit of $25.00 per transponder is required to establish your account, and a credit card is required to maintain the account. Toll fares will be deducted from your account when the transponder is read at an interchange. When the balance on the E-ZPass^® account reaches or falls below $10.00 per transponder, the customer's credit card on file will be charged to replenish the E-ZPass^® balance for future use. A one-time $3.00 charge is deducted when the customer's transponder is activated. *International shipping rates will apply.

For Commercial Accounts, an initial minimum deposit of $50.00 per transponder is required to establish your account, and a credit card is required to maintain the account. Toll fares will be deducted from your account when the transponder is read at an interchange. When the balance on the E-ZPass^® account reaches or falls below $20.00 per transponder, the customer's credit card on file will be charged to replenish the E-ZPass^® balance for future use. A one-time $3.00 charge is deducted when the customer's transponder is shipped. *International shipping rates will apply. Transponder pricing varies by toll agency. While some charge an upfront fee, the Ohio Turnpike leases transponders to Ohio E-ZPass^® customers for $0.75 per month. NOTE: The $0.75 per month maintenance fee will be waived for all Ohio Turnpike E-ZPass transponders that are used for 30 single or 15 round trips in Ohio in the previous month.

Q: How long will it take to receive and activate my Ohio Turnpike E-ZPass^® transponder?
A: Once you have ordered your transponder online, via phone, or US Mail, allow 7-10 days to receive your transponder. It will already be active when you receive it. If you obtained a transponder at an Ohio Turnpike Retail Location, it will need to be activated by calling (440) 971-2222 or by clicking the E-ZPass^® button on the website. Your transponder will be active and ready to use the following day for travel on the Ohio Turnpike. Note: Please allow 24-48 hours for activation and use of the transponder in other states.

Q: Where should the E-ZPass^® transponder be installed in my vehicle?
A: The transponder should be installed near the rear-view mirror on the inside of the front windshield, below any tinting. Velcro mounting strips are included with your transponder.

*Certain vehicles require special mounting. Some newer vehicles may have devices that can interfere with the signal of the E-ZPass^®. Make sure the E-ZPass^® is not mounted near these devices (remote start, GPS, satellite radio, rain sensors or anything else that is metal or mechanical). The best location is typically in a lower corner close to the dashboard and still on the windshield.

Q: Can I hold the transponder up, instead of mounting it to my windshield?
A: No. The E-ZPass^® antenna is located overhead, well in advance of the toll booth. If you do not have the transponder properly mounted as you pass the "read zone" then it may not work properly. Transponders must be in place prior to approaching the toll lanes.

Q: Can vehicles share an E-ZPass^® transponder?
A: Transponders are not linked to one vehicle and can be moved. We ask that you add all vehicles to your account while in use to avoid any violations, and the device must be in the vehicle at the time of use. This can be updated online at www.ezpassoh.com or by calling (440) 971-2222.

Q: Can I use my E-ZPass^® in a rental vehicle?
A: Transponders can be used in rental vehicles. All vehicles should be added to your account while in use to avoid any violations, be sure to remove rental vehicles when you turn them back in. Be advised you are responsible for tolls until the rental is removed from your account. This can be added and removed online at www.ezpassoh.com or by calling (440) 971-2222.

Q: Can I use my E-ZPass^® while pulling a trailer or camper?
A: You can use your transponder while pulling a trailer or camper. When you enter the lanes in Ohio, it will count the number of axles associated with the E-ZPass^® transponder and charge you accordingly. We ask that you register all vehicles, including trailers and campers, to your account to avoid violations. This can be done online at www.ezpassoh.com or by calling (440) 971-2222.

Q: Are there dedicated E-ZPass^® lanes?
A: The majority of toll plazas have dedicated lanes available exclusively for E-ZPass^® customers. Smaller toll plazas with fewer lanes and lower traffic volume may not have dedicated E-ZPass^® lanes, but all open lanes are E-ZPass^® compatible.

Q: How often will I receive statements showing my E-ZPass^® usage?
A: Customers are able to access their E-ZPass^® account information online 24/7. Transactions are generally recorded within 1-3 days of a trip. Statements are generated every month on the account anniversary date. However, transactions can be viewed and exported to PDF or CSV for any time period within the My Transactions module in the online account. Note: If a customer requests to receive a paper statement via U.S. mail, a processing fee will apply.

Q: How do I update my billing information?
A: Visit www.ezpassoh.com to access your account and update your billing information under Billing & Payments. Self-Service is also available 24 hours a day by calling (440) 971-2222.

Q: I haven't traveled recently, why has my credit card been charged?
A: There is a $0.75 monthly fee per transponder regardless of use; this is deducted on the monthly anniversary of the account open date. The monthly fee may have taken your account balance below the low balance threshold.

Q: What if my transponder is not working?
A: All Ohio Turnpike issued E-ZPass^® transponders have been tested and should be in good working order. Customers who experience problems with a transponder can contact the Ohio Turnpike E-ZPass^® Customer Service Center at (440) 971-2222. Note: Windshields containing metallic tinting and/or heating features may prevent the E-ZPass^® signal from being read properly. A CSC representative can advise these customers of another location to place the transponder in certain vehicles.

Q: What is the lifespan of my transponder?
A: The transponder does have a battery with a current life of 8-15 years. If you are traveling in Ohio and the battery stops working the gate will not go up. If you are traveling out of state, you may receive a red-light warning in the lanes. If the transponder fails to read in Ohio, and the account is valid, the toll collector can manually enter the serial number on the E-ZPass^® to ensure that you receive the E-ZPass^® rate. After your travels, you can return the device and request a replacement.

Q: What if I have a mischarge on my account?
A: If you have an Ohio account, please contact the Customer Service Center at (440) 971-2222 to dispute this charge. If you have a device issued from another agency, you will need to contact them directly and advise of the mischarge. At this time, we are not able to adjust out of state accounts and you will have to contact your home agency.

Q: How can I close my Ohio Turnpike E-ZPass^® account?
A: Customers may close their E-ZPass^® account at any time by returning the transponder to:

Ohio Turnpike and Infrastructure Commission
P.O. Box 460
Berea, OH 44017

If a customer's E-ZPass^® account is terminated, the customer must return all transponders. Be sure to put the transponder in the Mylar bag it came with, or wrap it in aluminum foil, to prevent it from reading in transit. Upon termination, any positive balance on the account will be refunded by crediting the customer's credit card on file. This refund is given approximately 60 days from the account closure. All transponders remain the property of the Ohio Turnpike and Infrastructure Commission and the customer agrees to surrender possession of all transponders immediately upon request by the Commission. A $10.00 fee will be assessed on each unreturned transponder.

Q: Where can I return the transponder?
A: Transponders may be mailed to:

Ohio Turnpike and Infrastructure Commission
P.O. Box 460
Berea, OH 44017

Q: What are the electronic tolling rules?
A: Click HERE to view a PDF of the electronic toll rules.

Q: How do I sign up or open a new E-ZPass^® account?
A: Click HERE to sign up for an E-ZPass^® account.

Q: I left my transponder at home and went through an E-ZPass lane. Now what?
A: If your license plate is registered to an active E-ZPass account, the tolls will be posted to the account at the V-Toll rate. If the license plate is not listed to an active E-ZPass account, an Unpaid Toll Invoice will be mailed to the address associated with the license plate registration.

Q: How do I pay my Unpaid Toll Invoice?
A: You can pay online at www.ezpassoh.com with a credit or debit card. For payments made with check or money order send the invoice to:

Ohio Turnpike and Infrastructure Commission
P.O. Box 94672
Cleveland, OH 44101

Q: I received an Unpaid Toll Ticket in the lanes with a toll collector. How do I pay?
A: You can pay online at www.ezpassoh.com with a credit or debit card. For payments made with check or money order send the notice to:

Ohio Turnpike and Infrastructure Commission
P.O. Box 94672
Cleveland, OH 44101

Q: I'd like to dispute my toll. How can I request a hearing?
A: To dispute any transaction on an invoice, please visit www.ezpassoh.com. You can file a hearing request by selecting Pay Your Unpaid Toll or under the Contact Us page.

Q: Why am I paying a higher toll rate on my E-ZPass with a license plate transaction?
A: The Schedule of Tolls describes how tolls are determined. Customers paying their tolls electronically with E-ZPass^® transponders pay a reduced toll rate.